UPDATED: May 24, 2018
Information Collection and Use
AlterMedia, Inc. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this policy. AlterMedia, Inc. collects information from our users at several different points in our Web site.
AlterMedia, Inc. collects individual identifying information that you choose to provide voluntarily when using the AlterMedia, Inc. Web site https://www.studiosuite.com (hereafter “Web site”). This information includes your email address, other contact information, account information, and your account password. We may also ask for personal information when you contact us by email, download a demo, register as a forum user, and by other various means. This will allow us to protect your confidentiality by verifying your identity and assist us in responding to your requests and customer needs.
AlterMedia, Inc.’s policy regarding the use of your individual identifying information supplied to us or collected via your experience on our Web site, covers these areas:
1. Notice and Disclosure
2. Specific Areas From Which We Collect Data Include:
In order to access secure areas of our Web site, or to request certain services such as training or consulting, customers and partners may be required to provide information such as their name, company, and email address. Users may also be required to choose a password. It is optional for the user to provide other information that may be requested, but encouraged so we can provide a more personalized experience on our site. Required information is used to verify the user privileges for access to these restricted areas. This information is also used to contact the user about services on our site for which they have expressed interest.
In order to process purchases made on our site, users are required to provide billing and shipping address information, names, phones, email, etc. This information is kept in our databases. Our shopping cart also collects credit card information to process each order, however only the last 4 digits of credit card numbers or each transaction are passed thru to our database, so we never see the full card number, and don’t have access to that information.
In order to access some support areas of our Web site, customers and partners may be required to provide information such as their name, company, and email address. Users may also be required to choose a password. It is optional for the user to provide other information that may be requested, but encouraged so we can provide a more personalized experience on our site. Required information is used to verify the user privileges for access to these restricted areas. This information is also used to contact the user regarding responses to their support inquiries.
Requests for Information.
If a user wishes to download any information or request hard copies of any product collateral from our Web site, the user will be required to provide information such as their name, company, email address, and phone number. The user may also be required to choose a password. It is optional for the user to provide other information that may be requested so we promptly process their request.
Mailing Lists & Newsletters.
Periodically, we may send you email regarding AlterMedia, Inc. news and product information.
3. Data Security:
AlterMedia, Inc. is committed to taking reasonable steps to protect the individual identifying information that you provide to us.
4. Correction/Updating Personal Information:
The accuracy of your individual identifying information is important to AlterMedia, Inc.. Registered users can request a copy of their individual identifying information by contacting [email protected]. Subscriptions may be cancelled at any time. If you wish to be removed from any future email communications, simply send an email to [email protected] with “unsubscribe” and your email address in the subject line of the message. We may also include removal instructions at the bottom of our email communications. If you wish to be removed from our database entirely, either call or email with specific instructions and we will comply with your request. Please keep in mind that you will of course no longer be notified of product announcements, software updates, key security notices, product sales or discounts, and other marketing information relative to Studio Suite or AlterMedia, Inc.
6. Log Files:
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
AlterMedia, Inc. protects account information against unauthorized access or release. We will not give, sell, rent or loan any personal identifier information to any third party, unless the customer has authorized us to or we are legally required to do so. We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We partner with other parties to provide specific services. When the user signs up for these services, we will share names, or other contact information necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
AlterMedia, Inc. has not and will not sell, coerce, nor distribute any and all parts of Studio Suite to any child under the age of 13. We do not knowingly collect personal data from children, and have dealings only with adults who have asked for information regarding our product. If you are in the European Economic Area (EEA), you may only use Studio Suite if you are over the age at which you can provide consent to data processing under the laws of your country, or if verifiable parental consent has been given. If you are a parent of a child and have learned that your child is using Studio Suite and you don’t want them to, please inform us immediately at [email protected].
11. Refund Policy:
Please note that all sales are final and non-refundable.
12. Contact Us:
+1 800.450.5740 • Toll Free (Sales – US and Canada)
+1 818.955.9550 • Int’l & Tech Support (Los Angeles)
+1 818.955.9660 • Fax
3727 W. Magnolia Blvd, #830
Burbank, CA 91505